Mark Hebertson, D.D.S., PLC in Fredericksburg, Virginia

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• Keisha S

  Posted Nov, 21 2019

  Dr. Mark Hebertsen is great, but the lady at the front desk was a bit unpleasant. I had to wait for a transfer of funds from my husband since they do not give you a definitive cost with insurance. I thought she'd be more understanding of that, but instead she seemed annoyed and just frowned at me. She sat and tapped her fingers and kept shifting her eyes as if I was such an inconvenience. Made me feel very uncomfortable (body language says A LOT). And by her facial expressions, it was evident that I was a bother. She was so rude... Even when I apologized (even though I'M not the one who should have been sorry). It wasn't like there were other people waiting and you're literally just sitting there so what's the problem? Also kept telling me there were issues with the cards, when clearly it was just their system. Definitely won't return here. I will be asked to be referred elsewhere if possible.

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